Previously, the concept and effectiveness of Branching Scenarios was introduced. We are continuing on that to talk about the various methods used to create engaging eLearning modules with Branching Scenarios.
How Can Branching Scenarios Make eLearning More Engaging?
1. Focus on the behaviours you want participants to learn.
Most Branching Scenarios are devised for learners’ behaviours to be assessed and reinforced or changed as necessary based on the key ideas to achieve.
For example, to enhance the knowledge and skills of the customer service group, develop branching scenarios dealing with the nuances of customer behaviours and customer interaction skills will improve customer satisfaction.
2. Map out the scenarios involving challenges and outcomes.
Before the design and development of the scenarios in the eLearning, make sure to correctly map out all the decisions, challenges, and outcomes.
With a mind-map or an outline, define the challenges, options available for the learner to overcome these challenges, and each decision’s consequences or final results. Decide how deep the paths should be.
Include all the ideal and unfavourable results regardless. Include all the short term and long term impacts of the decisions. They should reflect realistic scenarios in real-world environments that effectively represent an actual situation learners will immediately recognise.
3. Make your characters relevant and relatable.
Not only should the options and results be realistic, but also the characters or players in the scenarios. It is to make the situations presented relevant and relatable to the learners.
Do a careful study of the actual entities encountered during the decision points to include all the correct behaviour. For example, for a company providing luxury lifestyle club memberships, one of the behaviours demonstrated by one of the entities (customer) could be aristocratic, with discriminating taste, and straightforward.
4. Manage the number of options.
5. Test the branching scenarios.
Assess the branching scenarios developed through extensive test-playing or pilot testing. Consider utilising small groups of different test participants for each round of testing.
This testing is a necessary step that will allow you to critique and improve the design iteratively before the execution phase. By doing this, one can ensure the design runs smoothly and will dramatically improve the output.
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